FAQ

Frequently Asked Questions

How long does shipping take?

Most orders are processed within 2–7 business days. After processing, U.S. shipping usually takes about 3–10 business days depending on the carrier and destination.

Will I receive tracking?

Yes, tracking information will be sent when tracking is available for your order.

Can I return an item?

You may request a return within 14 days of delivery. Items must be unworn, unused, unwashed, and in the same condition received. Custom, final-sale, worn, washed, or damaged items not caused by us may not be eligible for return.

What if my item is damaged or wrong?

Contact us within 7 days of delivery with your order number and clear photos. We will review the issue and help make it right.

Do colors look exactly like the pictures?

We try to show product colors accurately, but colors can look slightly different depending on your screen settings.

How do I contact you?

Email raiseupent.ru@gmail.com and include your order number if you already placed an order.